SHIPPING POLICY

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

When and where

SHIPPING FROM THE UK:

To the UK
Dispatch - 1-3 working days
Shipment - 1-2 working days

To the EU
Dispatch - 1-3 working days
Shipment/ - 3-5 working days

USA and Elsewhere (excluding lve plants)
Dispatch - 1-3 working days
Shipment - 5-12 days

- Items to the UK are shipped First Class as standard.
- Items to Europe, United States and Elsewhere, are sent International Standard.
- Items are not sent tracked unless chosen as a shipping upgrade at checkout.

RETURN POLICY
I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Send items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

PAYMENT METHODS

All major credit and debit cards

PayPal

Etsy Gift Cards and Etsy Credits

Etsy keeps your payment information secure. I never, personally, receive your credit card information.

WHOLESALE INQUIRIES

Many of the displays we create use one-off, upcycled items, making wholesale tricky. Where these unique items are not used, I'm very happy to discuss wholesale provisions. Just send me a message to get started.

CONTACT

Phone: 07817 837 565

Email:  stephanie@earthandairdisplays.com

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